Warranty

Each Hearti Bracelet is put through hours of rigorous and demanding standards of control before being placed on your wrist. Every Hearti product is protected and covered by a 12-month international warranty. The warranty covers for;

– Manufacturing defects
– Cracks or impurities within the stones
– Damages or defects on the hardware
– Re-stringing

Hearti reserves the right to reject warranty claims that are deemed to be fraudulent or to be outside the coverage of the warranty I.e., wear and tear.

Should you wish to re-string your bracelet even after the warranty has expired, do feel free to send your bracelet back to us for a complimentary? Restringing service.

For international warranty claims, Hearti will not be held liable for any potential shipping/airfreight costs that may be incurred.

For both local and international warranty claims, you may send your Hearti bracelet to our Headquarters located at;

4F, No. 391-393 Dongdaming Road, Hongkou District, Shanghai